Find answers to the most commonly asked questions. If you still have questions, please do not hesitate to call us at 1 (800) 279-2477

How soon can I start using my plan?

Once you have been enrolled in the plan, and your payment has been successfully processed, you may begin using the plan immediately. The quickest way to enroll is to contact us (800) 279-2477. We can enroll, process your payment and provide you with your membership ID number within 3-5 minutes. You may also enroll on the website (, in the dental office, or by mailing.

How Does the Essential Dental Plan Work?

The Essential Dental Plan gives you access to savings on a variety of dental services. Dental Plan highlights and membership advantages include:

Membership Advantages

  1. FREE Exams and X-Rays
  2. FREE Oral Cancer Screening
  3. Includes Cosmetic & Specialty Services
  4. Low yearly membership fee
  5. Immediate plan activation
  6. NO waiting period
  7. NO annual maximums
  8. NO claim forms to submit
  9. NO pre-existing condition exclusions
  10. Access to a network of Essential dental providers

After enrolling in the Essential Dental Plan, you will receive a welcome letter and ID card(s). An Essential Dental Plan Description of Services/Disclosure form can be found online on the Support page or call (800) 279-2477. If you are an Essential Dental Plan member, login to your membership account. If you would like to become a member, click the Join Now button at the top of this page.

Is The Essential Dental Plan Insurance?

No, it is NOT INSURANCE. It is a licensed discount medical plan, providing access to a discounted fee schedule negotiated by The CDI Group, Inc. Save on your dental care such as cleanings, examinations, x-rays and more. You (member) will be required to pay for all health care or dental services, but will receive a discount from those health care providers who have contracted with The CDI Group, Inc. Participants are responsible for paying the provider for services received.

Can I Be Denied Participation In This Program?

No. There are no restrictions on participation, regardless of your age or conditions which existed prior to your enrollment.

Can I go to any dentist I want to with this plan?

You must choose a participating dental provider within the Essential Dental Plan network. Our network continues to expand. If we currently do not have dental offices in your area, please check back with us.

Who Can Sign Up?

All individuals, spouses, domestic partners, dependents, and family members may sign up. If you sign up for “Family plan,” all members of your immediate family currently living in your household can take advantage of the discounts. New family members may also be enrolled. If you sign up for “Individual” and want to sign up family members later on, please login to your account and click the Upgrade Your Plan button. Please refer to the Description of Services and Disclosure Form for more information.

How Do I Join?

Getting started is easy. Complete the online application form and pay the low annual fee to receive discounts on all of the dental care you need. After joining, simply show your member ID card at a participating dental office to take advantage of your Essential Dental Plan savings. You may also contact us at (800) 279-2477 to enroll.

What If I Already Have Insurance?

The Essential Dental Plan provides discounts for services or treatment that may not be covered by your dental insurance plan.  If you have dental insurance, you should discuss with your participating dental provider.

How Do I Start Using My Essential Dental Plan?

Eligibility for the plan begins when payment for the plan is successfully processed. You may begin using your plan immediately. Once your cards are printed or received, contact one of the participating providers and schedule your appointment.

How Do I Get Additional Membership Id Cards For My Family And/or Replacement Cards?

Eligibility for the plan begins when payment for the plan is successfully processed. You may begin using your plan immediately. Once your cards are printed or received, contact one of the participating providers and schedule your appointment.

How Often Can I Use The Program?

You may use the program as often as you wish. Enjoy unlimited access for an entire year. There are no limits on how often you and your family can use the program as long as your membership is effective.

Am I Required To Pay The Provider When I Receive Services?

Yes. Payment is due at the time of service, unless you have made alternative payment arrangements directly with the provider. All payments and services are between the specific Dentist and Patient with no implied or express warranty from The CDI Group, Inc. The CDI Group Inc. does not pay for services.

What If A Participating Provider Does Not Recognize My Program Card?

Simply ask the dental office staff to call our toll-free Essential Dental Plan number at (800) 279-2477 listed on your ID card, and a Customer Service Representative will be happy to provide the necessary information to your dental provider. Our office hours are Monday through Friday, 8:00AM – 8:00PM EST.

How Can I Find A Participating Provider In My Neighborhood?

Use our online Provider Search to find a participating dental office near you. Or, call us toll-free at (800) 279-2477 to find a participating Essential Dental Plan provider.

With easy enrollment and instant savings, Essential Dental Plan gives you access to 15% off dental services and no charge on preventative services such as exams, X-rays and oral cancer screenings. Simply present your card at your appointment and your discount will be applied. It’s that easy!